We want you to be happy with your purchase. Please see below our policies for returns, refunds and cancellations.
• You are entitled to cancel your contract if you so wish, provided that you exercise your right no longer than 14 days after the day on which you receive the product
• To exercise the right to cancel, you must inform us of your decision to cancel your contract by a clear statement, including details of your name, geographical address, details of the order you wish to cancel and, where available, your phone number and email address
• You can cancel by email: email@example.com, or call 07766 718776
• If you decide to cancel, you should return the goods to us at your cost within 14 days of such cancellation and we will reimburse to you (by the method used to pay for the original transaction) the amount in relation to goods to which cancellation rights apply. This includes the cost of delivery. We may make a deduction from the reimbursement for loss in value of any reimbursement no later than 14 days after the day we receive back from you any goods supplied supplied, if the loss is the result of unnecessary handling by you. The return address is Kids Zip Sheets UK, 19 Central Drive, Lytham St Annes, FY8 4DQ.
It’s important that an unwanted item, unless faulty, is returned in a re-saleable condition. We’d expect this to mean that it has been unopened, you’ve kept all original packaging and labels, and that it’s undamaged and unused.
Kids Zip Sheets UK warrants that, during a period of 3 months from date of purchase, the product will, with normal use, be free from faulty workmanship or damage.
This warranty only applies where a defect has arisen, wholly or substantially, as a result of faulty manufacture or workmanship during the 3 month warranty period.
The warranty does not apply where damage is caused by other factors, including without limitation:
(a) normal wear and tear;
(b) abuse or mishandling;
If you are unhappy with the product because of a fault, please email us at firstname.lastname@example.org informing us of the fault, providing a written description, a photograph of the fault and proof of purchase. Alternatively you can write to us at Kids Zip Sheets UK, 19 Central Drive, Lytham St Annes, FY8 4DQ.
If the warranty claim is accepted, Kids Zip Sheets will replace the faulty item at no extra cost